Project Management - Verizon Wireless Billing System Integration Essay

INTRODUCTIONCurrently, Verizon Wireless has two major billing systems I2K and VISION. In accordance with the strategic goals of the company and taking into consideration the corporate vision and credo, the executive management clear-cut that having one billing system would be congruent with the objectives of the organization as a total and the IT group in particular.After several months of deliberation, using techniques such as brainstorming, receiving expert opinions of SME (Subject Matter Experts) and taking into consideration the Payback period and ROI (Return on Investment) it was decided that the I2K customers would be converted into the VISION billing system. There will be 20 million customers that will be converted with the data ranging from customer and MTN information, charge plan, usage and other related information necessary for billing the customers.After the Project acceptance, The Project was handed over to the CAM (Customer Account focussing) team which function s as PMO (Project Management Office) for IT despatchs in Verizon wireless. The CAM team decided to manage the Project by organizing it into distinct process groups (initiating, readiness, executing, monitoring and controlling, and closing.) INITIATIONThe Initiation Phase will be the outset phase in the project the basic processes that should be performed to get the project started. Tasks in the initiation process include the following.1.Develop Business CaseOnce a business problem or opportunity has been identified, a Business Case is prepared. This includes A detailed definition of the problem or opportunity An analysis of the potentiality solution options available. For each option, the potential benefits, costs, risks and is... ...ting lessons learnedCompleting, collecting and archiving project recordsCelebrating project success.Review Project CompletionThe final activity undertaken on any project is a review of its overall success by an independent resource. Success is det ermined by how well it performed against the defined objectives and conformed to the management processes sketch in the planning phase. To determine performance, a number of questions are posed. For exampleoDid it result in the benefits defined in the Business Case?oDid it achieve the objectives outlined in the Terms of Reference?oDid it operate within the scope of the Terms of Reference?oDid the deliverables meet the criteria defined in the Quality send offoWas it delivered within the schedule outlined in the Project Plan?oWas it delivered within the budget outlined in the Financial Plan?